1) GIFT VOUCHERS 

Gift Vouchers can be purchased for amounts shown on the website. We sell two types of Gift Vouchers (In Store Gift Vouchers and E-Vouchers). Our Gift Vouchers can only be used towards Y.Wait Products and beauty services. All Gift Vouchers are valid for 6 months from the date of purchase, after this date, Gift Vouchers will no longer be accepted. To redeem your Gift Voucher which was purchased in store, customer must present the Gift Voucher to a member of staff or inform staff what the voucher number is. This number can be found at the back of the voucher in order to redeem it. To redeem an E-Voucher, customers must let staff know what the order/ reference number is. This number can be found in the email, which confirms the purchase of the E-Voucher. Gift Vouchers cannot be exchanged for cash. Y.Wait cannot accept liability for gift vouchers lost. 

​

2) APPOINTMENTS 

Please arrive on time for your appointment, late arrivals will result in a shortened treatment time, however treatments will still be charged at full price. Each session will finish on time as a courtesy to the next client. We understand that sometimes 

customers can be late which is outside their control. If you are running late contact Y.Wait by phone to allow your therapist to advise you on the best course of action. Y.Wait will not be liable to reschedule customer appointments if the customer is running late or unable to attend the booking/s. 

If you are redeeming a Gift Voucher and are a no-show/ don’t give 48hours notice or are late for your booking, where the therapist is unable to provide the service, you will forfeit your voucher. 

No appointments are guaranteed unless full payment is made at the time as booking via the phone or online. 

​

3) CANCELLATIONS 

Y.Wait is not liable for sending customers appointment reminders or notification. It is the customer's responsibility to remember their appointment. To cancel or change an appointment a minimum of 48 hours’ notice must be given. All payments made are non-refundable.

​

4) PAYMENT 

We reserve the right to request full payment for all beauty bookings (treatment, packages, beauty serves and Y.Wait events) to secure customers bookings. This payment must be made at the time of booking. By proceeding with payment you are accepting our Terms and Conditions. Any changes to beauty bookings must be made in accordance with the cancellation policy. 

​

5) PRICES 

All prices on our website are subject to changes without notice. 6) REFUNDS AND EXCHANGES 

Products must be returned unused, unopened with the seal intact and in the same condition as it was originally purchased from Y.Wait! The customer must contact Y.Wait within 5 days from the date of purchase if they wish to exchange or receive a refund. Y.Wait will not accept any items for exchange or refund which have been used, opened or are not in the exact condition in which it was purchased from Y.Wait! This doesn’t affect your statutory rights. 

All treatments are carried out by qualified therapists, if you have had a treatment you are unsatisfied with it contact us immediately. We cannot give refunds on treatments that have already been carried out. All concerns must be raised during the treatment or within 24hours after the treatment. 

​

7) WEBSITE INFORMATION 

Whilst we endeavor to ensure the information on our website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date. From time to time we may change the content on our website.